Return & Refund Policy

Overview

At The Hemp Company, we stand behind the quality of our products. We understand that sometimes a purchase may not work out as expected. This Return Policy outlines our guidelines for returns, exchanges, and refunds.

Return Window

We accept returns of unopened and unused products within 30 days of delivery. The 30-day period begins on the date you receive your order, as confirmed by our delivery tracking information.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Fill out the form on this page with your order number and reason for return.
2. Response Time: We will respond to your return request within 7 business days.
3. Return Authorization: If your return is approved, we will provide you with return instructions and a return shipping address.
4. Shipping the Return: Package the unused product in its original packaging with all accessories and documentation.
5. Return Tracking: We recommend using a trackable shipping method and sharing the tracking number with us.

Return Conditions

To be eligible for a return, your item must be:

• In the original packaging and unused and unopened

Return Costs

• Return Shipping: Customers are responsible for return shipping costs.
• Original Shipping Costs: Original shipping charges are non-refundable.

Refund Process

Once we receive and inspect your return, we will notify you about the status of your refund:

1. Approval: If approved, your refund will be processed within 5 business days.
2. Refund Method: Refunds will be issued to the original payment method used for purchase
3. Processing Time: After processing, it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us within 48 hours of receiving your order
2. Include photos of the damaged product and packaging
3. We will arrange for a replacement or refund

Exchanges

We do not process direct exchanges. If you wish to exchange an item, please return the unwanted item following our return process and place a new order for the desired item.

Note: This Return Policy applies to products purchased directly from TheHempCompany.com. Products purchased through retail partners must be returned to the place of purchase according to their policies.